Parking questions are short, frequent and important to the guest. A guest who arrives late in the evening, tired after a long drive, and cannot find the car park — or finds it full, or discovers the van is too tall for the garage — starts the stay in a bad mood. A complete reply beforehand avoids all of that, and takes less than a minute to write once your parking facts are written down.

What the guest wants to know

  1. Where do I park? On site, in a garage, on the street or in a public car park nearby.
  2. What does it cost? Per night or per 24 hours, and how they pay.
  3. Do I need to reserve? And is a space guaranteed?
  4. Will my car fit? Height limits for vans, camper vans and roof boxes; spaces for trailers.
  5. Can I charge my electric car?
  6. How do I find it? The address to put in the GPS, which is not always the hotel's street address.

Template 1: Parking on site

Template: parking on site

Dear [Guest name],

Thank you for your message. Yes, we have parking at the hotel.

• Price: [amount] per [night / 24 hours], [added to your bill / paid at the machine]
• Location: [behind the hotel / in the garage under the hotel]. The entrance is from [street name] — please use this address in your GPS: [address].
• [Height limit: [x] m]

[I have reserved a space for you for [dates].] / [Spaces can't be reserved, but we rarely fill up.]

We look forward to welcoming you.

Warm regards,
[Your name]
[Hotel name]

Template 2: No parking of our own — nearby car park

Template: parking nearby

Dear [Guest name],

Thank you for asking. We don't have our own car park, but [name of car park] is [distance / a few minutes' walk] from the hotel.

• Address: [address]
• Open: [24 hours / opening hours]
• Price: about [amount] per [day / night], paid [by card / in an app]

You are welcome to stop briefly outside our entrance at [street] to unload your luggage before you park.

Warm regards,
[Your name]
[Hotel name]

Template 3: EV charging

Template: EV charging

Dear [Guest name],

Thank you for your message. Yes, you can charge your car with us.

We have [number] charging points in our car park ([connector type, e.g. Type 2]). Charging costs [price / is included in the parking fee] and you pay [in the charger's app / at reception].

[The chargers can't be reserved, so if they are busy when you arrive, just tell reception and we'll let you know when one is free.] / [I have reserved a charging space for you on [date].]

Warm regards,
[Your name]
[Hotel name]

Template 4: Van or camper — height limit

Template: parking for a van or high vehicle

Dear [Guest name],

Thank you for letting us know you are travelling by [van / camper van].

Our garage has a height limit of [x] m, so a higher vehicle unfortunately won't fit. You are welcome to park on [our outdoor car park / the street at [location] / [name of car park]], which has no height limit.

[The outdoor car park costs [amount] per night.]

Warm regards,
[Your name]
[Hotel name]

Example: how BookingWatch answers

A typical guest e-mail with several parking questions at once, and the reply BookingWatch drafts from the hotel's parking information:

Write your parking facts down once

Every parking reply is built from the same handful of facts. Collect them in one place for your team and your AI assistant. The values below are only examples:

QuestionExample answer
WhereOutdoor car park beside the hotel, 20 spaces
GPS addressCar park entrance from Harbour Road, not the main street
PriceFixed price per night, added to the bill
ReservationPossible; guaranteed once noted on the booking
Height limitNone outdoors; garage 2.0 m
EV charging2 chargers, Type 2, pay in the app, cannot be booked
Accessible parking1 space next to the entrance, reserved on request
If fullPublic car park 300 m away, open 24 hours
Hand to staffCoaches, trailers, several vehicles for a group

Turn parking into a better stay — and revenue

  • Sell parking with the room. If guests can add a reserved space when they book, many will — and you get fewer questions.
  • Put the GPS address in the confirmation. The car park entrance is often on a different street from the hotel.
  • Mention it in the pre-arrival e-mail. "Arriving by car? Here is where to park" answers the question before it is asked.
  • Offer charging as a service if you have chargers — EV drivers often choose a hotel because of it.
  • Think of accessibility. If a guest mentions a wheelchair or limited mobility, offer the closest space and say exactly how far it is to the door.

Common mistakes

  • Answering "yes, we have parking" without the price — so the guest is surprised by the bill.
  • Giving the hotel's street address when the car park entrance is somewhere else.
  • Forgetting the height limit, so a van arrives at a garage it cannot enter.
  • Promising a space without noting it on the booking.
  • Saying "there is parking nearby" without naming the car park or the distance.