Guides for hotel owners

How to reply when a guest wants to change their booking E-mail templates for booking changes: new dates, an extra night, a room upgrade, more guests or breakfast — with the price difference and a clear summary. How to reply to a guest cancellation request E-mail templates for hotel cancellations: free cancellation, non-refundable rates, OTA bookings and offering new dates instead — plus a written confirmation. How to reply to an early check-in request E-mail templates for early check-in requests: confirm, offer it for a fee, say no kindly or confirm later — plus luggage storage and guaranteed early arrival. How to reply to a group booking inquiry E-mail templates for group booking inquiries: what to ask, how to quote, deposits and release dates in plain words, saying no with alternative dates, follow-up. How to reply when a guest asks about bringing a pet E-mail templates for guests asking to bring a dog or cat: yes, yes with a fee, or no. Plus a pet policy table, house rules and how to handle assistance dogs. How to reply when a guest asks for a discount How to answer a hotel guest who asks for a lower price: offer your best direct rate, add value instead of a discount, or say no politely. E-mail templates. How to reply to a guest complaint e-mail How to answer a hotel guest complaint by e-mail: acknowledge, apologise, take ownership and offer a concrete fix. Templates for during and after the stay. How to reply to a guest asking for an invoice or receipt How to answer guests who ask for a receipt copy, a company invoice, split invoices or a corrected invoice — which details to ask for, with e-mail templates. How to reply to a late checkout request Ready-to-use e-mail templates for answering late checkout requests: when you can say yes, yes with a fee, or no — and how to turn the request into extra revenue. How to reply when a guest asks about parking E-mail templates for hotel parking questions: on-site or nearby parking, price, reserving a space, EV charging, height limits for vans and accessible parking.

How fast should hotels reply to booking inquiries? Reply to booking inquiries within minutes, in the same channel. Why speed wins bookings, what research says, how to measure your response time, and templates.

AI e-mail assistant for hotels: what it should do and how to choose one What an AI e-mail assistant for hotels does, a checklist for choosing one (accuracy, approval mode, GDPR, languages, pricing) and how to roll it out safely. How to use ChatGPT to answer hotel guest e-mails An honest guide: a prompt template for drafting hotel e-mail replies in ChatGPT or Claude, how to check the draft, and where copy-paste AI falls short.